ISTECH, NEW RESOURCES FOR THE SERVICE DEPARTMENT

ISTech has always stood out for the quality of its after-sales service. Perfectly aware of the need for continuity in its customers’ production processes, ISTech takes care to ensure that any unforeseen eventuality can be dealt with quickly and decisively.

For this reason, the service aspect already starts before the sale: personalised, no-obligation consultations ensure that the machinery or plant chosen by the customer is the most suitable for the actual needs of the production process, thus minimising the risks of unforeseen events during processing right from the design phase.

As regards after-sales service, ISTech’s technical and sales staff can be reached by telephone and in this way can clarify most of the minor doubts a new machine may generate when first used. The competence and availability of ISTech specialists is indeed appreciated by 99% of customers, as revealed by a recent customer survey.

On ISTech numerically controlled machines, further work can be carried out by ISTech technicians remotely, with reduced costs and very fast turnaround times.

If, on the other hand, it is necessary to replace a part, ISTECH’s careful management of logistics maximises the likelihood that the required spare part will already be in the company’s large warehouse, thus minimising the time it takes to restore the system’s functionality.

The acknowledged excellence of ISTech’s after-sales service has certainly not led the company to rest on its laurels: in order to further improve the relationship with customers, the staff was recently expanded with the addition of a professional dedicated to monitoring the degree of satisfaction and needs of customers who have installed an ISTech cutting system or sawing machine. Andreas Silvestri Trunk, who was formerly CEO of an excavator construction company and was then responsible for the start-up of Klaeger’s business, will now be the trait d’union between customers and the company, bringing the voice and needs of customers to ISTech and giving them all the support and attention they may need. He does not have a desk at ISTech because his work will all be in the field.

For over 25 years, ISTech has offered standard and customised solutions for every metal cutting requirement. Innovative design and flexibility in manufacturing allow ISTech to create tools which integrate perfectly into production cycles, offering high mechanical cutting capabilities and contributing to process automation.

For more information on ISTech solutions you can contact the company by phone (+39 02 93548545) or email (info@istech-segatrici.com) or visit www.istech-segatrici.com